After-sales service
Replacement Parts
Can't find a brick during assembly? Don't worry. Every regular order from our store is covered by a one-time free replacement service.
Important Notes
Each order is eligible for only one free replacement. Thanks to our modular design, missing a few individual parts won't hold up your overall progress — complete all modules first and submit a comprehensive list.
Requests must include clear, legible photos with accurate markings. Blurry photos or incomplete information will be rejected to avoid processing delays. For commonly misassembled bricks, we will first share assembly troubleshooting tips.
This service applies to official purchases only — not for second-hand or proxy orders. We process valid requests daily but reserve the right to decline unreasonable bulk claims, repeated applications, or suspected malicious intent.
How replacement works
Quick self-check before requesting
Can't find a brick during assembly? Don't worry. Every regular order from our store is covered by a one-time free replacement service.
Before submitting a request, please run through this short checklist — most missing-piece situations are solved here.
- Check whether there were any errors in previous assembly steps.
- Check whether the brick has rolled under the table or into a crevice.
- Check whether the brick is still tucked inside a packaging bag.
How to submit your request
If the brick still cannot be located, prepare the following before applying:
- Circle the page number, step number, and the specific brick you are requesting in the building instruction book.
- Take multiple photos of your current assembly from different angles. Our team will help review whether any earlier step has concealed or incorrectly installed the part.
- Fill in information and upload the required images in the form at the bottom of this page.