Return & Refund Policy

Our policy remains valid for 30 days from the date of order or 7 days from the date of delivery, whichever is later. If this period has expired, we unfortunately cannot offer a refund or exchange.

To be eligible for a return, all returned items must remain intact with their original one-time anti-counterfeit seal unbroken. With this anti-counterfeit seal, we guarantee every customer receives a brand-new authentic product.

• Packaging vs. Contents: Minor box wear, such as compressed corners or surface scuffs, does not constitute a quality issue if the internal building blocks are intact. Such cases are not eligible for return or refund.
• For Box Collectors/Gifts: If you require pristine packaging, please contact us before placing an order. We can provide reinforced packaging (e.g., wooden frames or extra-thick cartons) for an additional fee to cover materials and increased shipping costs.
• Verified Damage: If the internal components are damaged or the wrong item was sent, email service@bricktok.net with your order number and clear photo/video evidence (including the SKU label). We will negotiate a solution, which may include partial refunds, replacement parts, a new set, or a full refund.

• Buyer-Initiated Returns: For returns due to personal reasons, the buyer is responsible for all costs, including return shipping (based on courier rates), packaging, and any applicable customs duties/taxes. In addition, the original shipping fee incurred upon dispatch will be deducted from the refund amount.
• Customs Deduction: If the return parcel incurs customs fees, these will be deducted directly from your final refund amount.
• Seller-Initiated Returns: If the return is due to our error (wrong item or damaged internal blocks), we will cover the return shipping costs.
• Requirement: All return shipments must use a trackable shipping method. A valid receipt or proof of purchase is required.

Once your return is received and inspected, we will email you a notification of receipt and the approval or rejection of your refund.

• Approval: Approved refunds will be processed and credited back to your original payment method within 14 natural days.
• Late Refunds: If you haven't received a refund yet: (1) Check your bank account; (2) Contact your credit card company; (3) Contact your bank; (4) If unresolved, contact us at service@bricktok.net.