Frequently Asked Questions

Don’t worry. If you cannot find a certain part, or if you find that a part is damaged, we can provide one free replacement-parts service for each order.

Before requesting replacement parts, we also recommend checking whether an earlier step may have been assembled incorrectly, whether the part quietly rolled under the table, or whether it is still hiding inside a parts bag that was not fully emptied.

To keep the replacement-parts service fair for all builders and prevent misuse, we may decline requests that are clearly unreasonable.

To protect the rights of all buyers and ensure that every set is delivered in brand-new, unopened condition, our color boxes are sealed with a one-time anti-tamper security seal.

If the security seal has not been opened, we can accept returns or exchanges. However, the buyer is responsible for round-trip shipping costs and related expenses. Please refer to our Return & Refund Policy for details.

If the security seal has been opened, or if the bricks show signs of assembly, we are unable to accept returns or exchanges.

We fully understand that many collectors hope to receive a perfect color box. We use reinforced shipping cartons for protection and make sure the box is in good condition before shipment.

However, because the product is heavy and international shipping involves a long journey, we cannot guarantee that the outer color box will arrive completely flawless.

As long as the internal bricks are intact and the one-time anti-tamper seal remains unopened, normal packaging issues such as compression, dents, corner deformation, or minor outer-box damage cannot be used as a reason for return or exchange.

We are sorry, but we do not currently provide digital assembly manuals.

First, digital manuals may be viewed on phones, tablets, and other screens with different display sizes and proportions. This can cause the part-size references and assembly scales in the manual to become inaccurate, making it easier to choose the wrong parts or make mistakes during the build.

Second, digital manuals make our original designs more vulnerable to large-scale copying. As an independent studio, we are not willing to take that risk. We hope you can understand.

We use standard cross-border shipping. Estimated transit times may vary depending on the destination, customs processing, and local delivery conditions.

• •Asia: approximately 6–10 working days
• •Europe and North America: approximately 12–18 working days
• •Other regions and remote areas: approximately 15–30 working days

These time frames are for reference only. Remote areas, customs inspections, holidays, and local courier delays may extend the final delivery time.

You can track your order here: Track Order

Please note that tracking information may not appear immediately after you receive the tracking number. In many cases, the parcel is still being collected or processed by the logistics provider, and tracking updates will usually become available within 1–2 working days.

We use fully trackable shipping methods, so once the parcel enters the logistics system, you will be able to follow its movement online.

Standard cross-border shipping is our default option. Expedited delivery requires additional fees. Please contact us if needed.

For most available destinations, the checkout price already includes shipping, customs-clearance handling, and applicable import duties or taxes.

However, for some remote destinations or countries and regions with stricter customs requirements, additional shipping fees may apply. The buyer may also need to provide a tax ID, cooperate with customs clearance, and pay local duties or taxes if required by local authorities.

You can check whether your country or region requires additional shipping fees, customs cooperation, tax ID information, or duties directly on the checkout page.

All orders are shipped from China.

Our products are fully trackable from China all the way to your delivery address.

We are not sure until we check it manually. Because customs rules, import regulations, and available shipping routes vary by country and region, we currently list only the main destinations that we can support more reliably.

If your country or region is not available at checkout, please contact us before placing an order. We will help confirm whether we can ship to your location, which shipping method is available, and whether additional shipping fees, customs cooperation, tax ID information, or duties may be required.